Zelle's users was projected to hit 61.1 million in 2022, according to Insider Intelligence. I've called out serious fraud issues on Zelle and this is their latest failure.'īank of America currently has approximately 67 million consumer and small business customers in the United States. This should be fixed immediately and customers should be compensated.

Senator Elizabeth Warren (D - Massachusetts) called on both Bank of America and Zelle to assist their customers, tweeting: and are apparently failing customers again, with money somehow disappearing from accounts. We do not have access to the profiles, payments, or records of those associated with them.' As one of our partner banks, Bank of America is in full control of the Zelle feature in their app. According to the ' account: 'The Zelle app and network are up and running.

Please do not initiate a duplicate transaction.'īecause some are missing money that was sent through the in-app Zelle network, customers also tweeted at the Zelle help account. Transfers are being completed and will be posted in your account activity and balances as soon as possible. The official BofA support Twitter account, ' responded to a customer complaint with: 'We apologize for a delay that has affected some transactions. We apologize for any delays or inconvenience.' Transfers will be completed and will appear in your account activity and balances as soon as possible. 'Has the entire phone customer service team been fired? I have been trying to reach anyone through the helpline for 20 minutes with no luck, even the fraud line is down,' tweeted one customer.īank of America put a warning on its app, saying: 'Please note: Zelle transactions made between January 14 and January 17 may be delayed in occurring and posting to accounts as requested. They're telling ABC13 Houston that they've been told to call customer service, but they can't get through to representatives on the phone, so they showed up in person. Sixty-six percent of reports indicated there was an issue with 'funds transfer.'īofA customers on social media also report that when trying to place a call to customer service, they receive a message that their call cannot be completed due to 'extenuating circumstances.' At one branch location in Houston, a line of more than a dozen customers waited for help, with several of them saying money was missing from their accounts. 'Where is my money!!! Account negative!!!!' said another.ĭownDetector, a website that monitors the statuses of websites, said that 'user reports indicate problems at Bank of America,' with the first user-submitted reports coming in at 1:42 a.m.

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